Thousands of Winnipeggers were left behind Tuesday morning as they tried to enroll their children in swimming lessons.
The City of Winnipeg Leisure Guide officially opened registration at 8 a.m., which included swimming lessons. However, users were greeted with an error page stating “this site is inaccessible”.
The cause of the website failure is unclear at this time, whether it is too many users at once or some other reason. The City has yet to provide an update.
Online users also reported that the City’s 311 phone service is also down.
At 8:40 a.m., some people have successfully accessed the main landing page, but are still encountering an unresponsive page when trying to access the swim registration page.
Several people online say they were on the swim registration page and “online” when the site crashed.
The City did not immediately return a request for comment.
Update – 9:08 am
The City of Winnipeg says it “has temporarily suspended recreational guide registration while we experience technical difficulties.”
There is still no word on the cause of the accident. Many people online have requested that registration be postponed completely and start again on another day.
The city says it will provide an update on when registration will resume, but it did not indicate when that update might arrive.
“We apologize for the inconvenience and thank you for your patience,” the update read.
Update – 11:34 am
Registration for recreational guides will begin today at noon.
The City of Winnipeg says the reason the public couldn’t access the website was “due to an unforeseen technical issue with our third-party vendor.”
The issue is now resolved and Winnipeg residents will be able to register today at noon. Non-resident registration will continue to be open Thursday, September 1 at 8 a.m.